Sorry to hear about your bad experience.
Just a question. Did you or your friend go to the actual Verizon Superstore or was it a distributor shop that represent Verizon and/or other carriers as well?
Even though the sign outside the store may say Verizon and display their logo, there is a big distinction between the actual Verizon store and Verizon distributor/rep, who gets commission from Verizon for signing up a new Verizon customer but don't have the authority to give certain credits.
For example, New Every Two. Verizon Superstore can give you $100 credit. Verizon dist/rep cannot.
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