My Company has mostly Motorola Qs and some Treos and I have seen something similar to this before.
The exact issue was that if you had the same contact in your Phone's contacts AND in the Good Contacts... and you received a call from that number - the caller ID would properly display... but when you go back in the Phone's contacts you would see that contact has vanished.
After working with Motorola/Good Support I'm not entirely convinced that they know exactly why. Their recommendation was to install GMM 5.0 on the server/devices.
We are still running server v4.x but on my Q I have the latest GMM 5.x installed. I do not run into this issue anymore.
Apparently there are enhanced integration with phone and Good contacts when you upgrade your server to v5 as well.
One word of caution if using GMM 5.x on your device and server v4.x is this: There is a way to password lock the phone. The only way to reset it is to call the Good Admin and he can use the GoodLink console to reset the PIN. Since our server is still in v4, we cannot reset that - so it would require a master reset/re-install on the device to get it back in working order.
I'm considering getting an i760 to test it out in our Organization. How do you find it as a business device?
Hope this helps,
Steve
|