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Originally Posted by mrericvo
So calling retentions when your contract is near or already expired, will not allow CSRs to give you special promotional offers , and upgrades?
So, do people really pay Verizon the higher cost because of the better connection?
I'm a Sprint customer, and my signal is average, at best. However, after calling retentions, I was able to get a great, great deal on my plan.
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quite simply, yes. The plans are around where the other companies are but the feeling vzw has is that "they have the best service, and people will pay to use it" They have more towers than anyone, more blanket coverage for the fewest dropped calls and ineffient attempts, and they are one of if not the only provider that has techs and customer service reps in store to deal with your issues instead of having to send your phone somewhere for a few weeks. I used to have tmobile and sprint, my girlfriend had cingular.....now we both have verizon.