Hang in there. It should work. I use my LG VX8600 to hold my music (both on phone and on SD card) and used the music essential kit to transfer the songs and I've never had any issue.
Since you still have a new phone, you can certainly try a bunch of other phones first 30 days. If it's Venus that you like, you gotta find a way to get it to work. I would take my problem to Verizon until they solve it.
If all else fails and you want a music phone, then Samsung Juke may be the answer.
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