[admin_mvu]

1. Can I transfer Playlists from my PC to my Phone? Not at this time. You can sync the individual songs and then create a custom playlist on your phone.
2. How do I login to the V CAST Music Online Store from my PC? Using an active Internet connection and a PC loaded with the Windows XP operating system and V CAST Music Manager and click on the V CAST Get Music tab. If you are using Windows Media Player 10 (or higher), open Windows Media Player and click on V CAST Music (found in the "online store" list). On your first visit, you will be presented with terms and conditions regarding your use of the service. After you have read and accepted these terms and conditions, you will reach the home page of the V CAST Music Online Store. Then, simply enter your 10-digit mobile number (using ONLY numbers and NO dashes or spaces) and enter your password. At this point, you are offered the option of activating Single Sign On (SSO), which will save your login and password for the future one step access to your online account.
   NOTE: Passwords are case sensitive. You must type it exactly as you when you registered. Then select Login. If you don’t have a password, please see the following two questions.
3. I have registered for a Get It Now® service such as Vtext, PixPlace or the Get It Now website; do I need to register and create a new password on the V CAST Music online store that I access from my PC? No. Your 10-digit mobile number and Vtext , PixPlace or Get It Now website password can be used to login to the site.
4. I don’t have a password for any Get It Now® services, how do I register at the V CAST Music store? Select the Register link in to the V CAST Music online store home page website.
   • Enter your 10-digit mobile phone number. Use ONLY numbers. Do not enter dashes, symbols, or spaces.
   • Click Send. Your temporary password will immediately be sent to your mobile phone as a TXT message.
   • After you have received your temporary password, enter it into the Temporary Password box. NOTE: Passwords are case-sensitive.
   • Create a new password:
     • Enter your desired new password into the New Password box. (Or you have the option to select “Save my Login & Password”. By doing so, each time you log in to the “on line store”, you can simply hit “login” and your login and password are automatically recalled) You will need this password each time you log back into the site.
     • Re-enter your new password in the Re-enter Password box to confirm spelling.
     • Click Save.
   • You'll be taken to Confirmation page. Click OK.
   • You'll be at the V CAST Music Store home page. Just log in and enjoy.
5. How can I retrieve my password to access the V CAST Music Store from my PC? Click the Forgot Your Password link on the Log in page of the V CAST Music homepage. Then enter your 10-digit mobile number (using ONLY numbers and NO dashes or spaces). Click the Send button and your password will be sent to your phone as a text message.
6. How do I purchase music from my computer?
   1. Open V CAST Music Manager or Windows Media Player 10 (and higher).
   2. In Music Manager, click on the V CAST Get Music tab. (In Windows Media Player, select V CAST Music)
   3. Sign In using your existing Get It Now password. If you have already created created a password on vtext.com or Pix Place, this same password can be used to log into the online store.
   4. Browse and select the song(s) or the album you would like to purchase by checking the box directly to the left of the song or album. Note: You can preview a song by clicking on the "headset" icon in the Preview column.
   5. Select BUY.
   6. You'll be asked to confirm your purchase.
   7. Select Purchase.
   8. You'll receive a message the content can now be downloaded.
7. How long does it take to download a song I’ve purchased from the V CAST Music Store on my PC? The time it takes to download a file from the V CAST Music online Store is dependent on your internet connection speed.
8. How can I transfer purchased music from my PC to my V CAST Music phone. Music must be transferred (“synced”) using the USB cable and software compatible with your V CAST Music phone. Note: compatible USB cables are available from Verizon Wireless.
   Also, On V CAST Music phones with Version 01.02.000 or higher software such as the Chocolate by LG, you can “sideload” unprotected MP3 files to the MY_MUSIC folder of your memory card. Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must be transferred using the sync function in order to be played on the phone.
   To sync music using V CAST Music Manager:
   • • Use the USB cable compatible with your phone to connect your phone to your PC.
     • Open V CAST Music Manager.
     • The USB cable is connected to the device from the PC, the Music Manager software will automatically detect the phone, and activate the "sync" mode.
     • In V CAST Music Manager, select songs you want to sync and drag them to the "Sync List" box.
     • In V CAST Music Manager, select either the phone's internal memory or removable storage card.
     • Select Sync Now in V CAST Music Manager.
     • When complete, on your phone, exit Sync Music and disconnect the cable from your phone.
   To sync music in Windows Media Player :
   • • Use the USB cable compatible with your phone to connect your phone to your PC.
     • Then open Windows Media Player 10 and select the Sync tab.
     • On your phone, go to the Get It Now menu, select Get Tunes & Tones (or Music & Tones) and then select Sync Music.
     • In Windows Media Player 10 (or higher), select Edit Playlist and select songs you want to sync and press OK. In Windows Media Player 11, select songs you want to sync and drag to the Sync List (“drag items here”)
     • Select to sync to either the phone’s removable storage card or internal memory.
     • Select Start Sync in Windows Media Player 10
     • When complete, on your phone, exit Sync Music and disconnect the cable from your phone.
   To side load unprotected music using a memory card:
   • • Format memory card: turn on your phone, insert the card into the phone and then remove it.
     • Copy music files to the MY_MUSIC folder on the card.
   Note: only unprotected music files (including MP3) can be played after being sideloaded. Protected music files must sync in order to be played on the phone.
   Note: For questions about Windows Media Player, please check the Windows Media Player Guide or Help.
9. How do I convert my MP3 files to be playable on my V CAST Music phone? Using V CAST Music Manager or Windows Media Player 10 (or higher) and the appropriate USB cable and software drivers, you can sync your MP3 files to the V CAST Music phone. During the sync process, MP3 files will automatically be transcoded, if necessary, to the WMA format that you can play on your V CAST Music phone. The original MP3 files on your PC will remain in the MP3 format. If you have MP3 files on a phone memory card, simply save them to your PC and then convert them as above.
   On V CAST Music phones with Version 01.02.000 or higher software such as the Chocolate by LG, you can "sideload" unprotected MP3 files to the MY_MUSIC folder of your memory card. (To format the memory card, turn on your phone, insert the card into the phone and then remove it. Save your music to the MY_MUSIC folder.) Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must sync in order to be played on the phone.
10. Are iTunes® music files compatible with my V CAST Music-capable phone? Protected music purchased from iTunes is not compatible with V CAST Music phones or V CAST Music Manager. Music ripped from your CD collection (unprotected) can be synced to V CAST Music phones through V CAST Music Manager.
11. Where can I find what songs I’ve purchased through V CAST Music? The PC version of a song you've purchased from your V CAST phone is available in your account in the V CAST Music online store accessible through V CAST Music Manager or Windows Media Player 10 or higher. Go to the V CAST Music store, log in and select My Purchases. The songs you have purchased are listed. Downloads can be retrieved by selecting the song and selecting Download.
12. Can I buy an entire album through V CAST Music? Albums and individual songs can be purchased from the V CAST Music online store accessible through V CAST Music Manager or Windows Media Player 10 or higher. At this time, album purchases can not be made from the phone.
13. If I delete a song from my PC, can I get it back? Songs deleted from the PC will be unavailable. We recommend that all songs should be backed up by burning them to CD.