Thanks for the reply.
I'll double check the file structure that exists on the card for her, and make sure she has the MP3s in the correct folder, and move them if she doesn't. The manual does not specify what the folder structure should be, so apparently they assume you have purchased their "music kit" or whatever they call it, which is simply an overpriced micro SD card and USB cable as near as I can tell. We just got a card and reader and used that directly with the PC.
Anyway, I'll do some investigating and see if I can get this working. Thanks again.
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