I just read your post, and I'm not sure if we use two different sites, but I use
www.myxer.com. I just tried it before I posted and I was able to download a ringtone from them and put it on my Juke. Now, I haven't created one, I've just used the ones I've searched for. I hope you can get it back up and running. If you can't post back here or PM me and I'll work with you to try and get it working properly. Just seems odd that I can use it and you wouldn't be able to.