Moved it to Samsung Gleam section.
I've heard different stories from people who have complained about their phone. Sometimes, they will give you a refurbished version of the same phone. Sometimes, they'll give you a cheap brand new phone, or give you a nicer phone at discount. You'll have to call Verizon to find out. My friend tells me he usually calls the help line to cancel the service to complain, which they are more willing to do something to keep you from leaving Verizon. But, you run the risk of really canceling the whole service if they call your bluff.
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