Quote:
Originally Posted by Wizzer
Them boneheads! I talked to a CSR yesterday and he said everything was free. I even brought up the $2.49 price and he said don't worry about it, it'll be credited to you.
I should have learned by now I guess.  |
A handy trick to do when speaking with a CSR...record it. From the moment the CSR gives the standard "Thank you for calling Verizon, blah, blah, my name is: " hit the center hard key and record the whole flipping transaction. That way when you subsequently find out that the CSR screwed the pooch with incorrect information you have a
record of what was said and when. Very handy when you want to get a credit for monies spent based on that incorrect information.
That being said, I never go to the Verizon store for anything. I deal exclusively with 611 CSRs. They are more knowledgeable than the Store drones and have far more power to make changes. If you get wrong information and can document remember you can escalate the call to a supervisory tech.