Audio Dropoff; chronic problem

I am having a chronic problem with the VX8350. During a call, there are intermittent periods of up to a minute when I cannot hear the caller. The call is not dropped, but the volume drops so low I cannot understand what is being said. It occurs regardless of location (happening both in SE Austin and on MoPac), regardless of caller (happened on a 611 warranty call) and regardless of output device used (headset, handset, speaker). I have been through 8 phones, and this is still happening.

The store wants to put the current unit on a test bench, but I have no confidence they will actually do this. I think they are looking for a way to get rid of me. Any way I can get the actual data from the test bench diagnostic to see what is going on?

Any ideas/suggestions? They've offered me the VX8700, which is almost out of stock as a replacement, which I'm not happy with.

[admin_mvu]

It sounds like a bad phone. Take the replacement phone. If you don't like VX8700, ask them for a different phone.

[vzwdallas]

maybe a sw bug. Call *611 ask if there is an update out. Go to a VZW store ask them to flash ur sw

[joe4508]

I had this problem also at first. But this may fix it for you. goto MENU, SETTINGS & TOOLS, SOUND SETTINGS, 7 VOICE CLARITY, and turn it OFF. If your environment changes from quiet to noisey or back it takes the noise filters a little bit to catch up. With this turned off it doesn't try and should eliminate the voice dropout

[ilikeverizon12]

The 8360 should be out soon, or if you can't wait, the Chocolate 3 is out, and only like $149. Go for it!