How to perform a hard reset on Motorola Q9m

[admin_mvu]

Performing a hard reset - Motorola Q / Q9m
A hard reset is the last resort for troubleshooting. This reset will erase all data and restore preferences to factory default specifications. Performing a hard reset is only recommended when the existing data has been backed up or is unwanted.
If the preferred method is not available, there is an Alternate Method.
Preferred Method

1. From the Today screen, press the left soft key to choose Start.
   
2. Select System Tools then press the center of the 5-way navigation pad.
   
3. Select Master Reset then press the center of the 5-way navigation pad.
   
4. Press the left soft key to choose Yes.
   

Alternate method

To perform this reset software versions: Q2-BP_C_06.07.03P (or later) & MP_BSP_C_02.07.38-11P_HW_P2.1(or later) are required. To verify current version, tap Start> Settings> More...> More...> Phone Settings> Phone Information.

The Motorola Q9m has the appropriate software version.

1. Power off the device.
2. Press and hold the center of the 5-way navigation pad then press the power key.
3. Release the center of the 5-way navigation pad when the Master Reset prompt appears.
4. Press the left soft key to choose Yes.