Blitz Chaperone Child Not Activating
A challenge to all technicians! Tell me how to activate the Chaperone Child feature on the new Verizon Blitz. I have spent hours on the phone and the Verizon staff are friendly but none of them can help me get the Chaperone application running. I have “Location Enabled” the phone. The phone can send/receive data. When I visit the site chaperone.vzw.com and login with the Parent phone account a screen appears asking me to “activate” the phone. When I try to activate the Blitz phone, the time counter “Detecting Phone” counts up on the website to a maximum of two minutes. At that point it fails and says the activation was unsuccessful. I suspect the Chaperone application is not properly installed on the phone. I tried to install from the Verizon website but under Features/Downloads the application will not go to the phone stating it is not compatible with my model. If I go to Get New Applications on the phone itself, no Chaperone option is there under any category. Some technicians speculate the application must be preloaded on the phone and others claim I need to download it. No technician can tell me where or how to download the Chaperone application to the phone. So… questions are: 1. On the Blitz, is the Chaperone application pre-installed? 2. If not, how do I download it to the phone? 3. If the application is pre-loaded, why can’t I Activate the phone via chaperone.vzw.com? At this stage the Verizon staff decided to call around to local stores to see if anyone could help. I am not criticizing customer service at all , but they do not seem to have much training on the Blitz.
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Blitz Chaperone Child Not Activating
Maybe this should be moved to Rants. Tech Scott F called back and although polite offered no solution but for me to wait on the magical network people to post a chaperone application for the Blitz. How Absurd!!! Advertise a phone with a feature that is not available to download. If anyone gets a blitz to work please let me know. Otherwise people beware.... the Blitz DOES NOT support Chaperone as advertised.
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