Visual Voice Mail FAQ

[admin_mvu]

1. Do I need to set-up my voice mail box if I subscribe to Visual Voice Mail? Yes, your voice mail box must be created and set-up prior to using Visual Voice Mail.
   
   • If you have already set-up your voice mail box, you can skip ahead to subscribing to Visual Voice Mail by finding the icon on the device Messaging Menu for Visual Voice Mail.
   • If you have not already set-up your voice mail box, then Dial *VM (*86) and follow the prompts to establish your password, name, and greeting.
2. How do I subscribe and setup Visual Voice Mail?
   1. First, make sure that your voicemail box and password have created by dialing *VM (*86).
   2. Open the Messaging Menu on Visual Voice Mail capable device.
   3. Select the Visual Voice Mail icon (Press 6).
   4. After a brief message, download the Visual Voice Mail application when prompted.
   5. Enter your voice mail password that you have already created.
   6. Follow the prompts to accept Terms & Conditions.
   7. Select Subscribe.
   8. Wait up to 5 minutes for Visual Voice Mail to complete set-up.
   9. Begin receiving and using Visual Voice Mail.
3. Do I need a password to use Visual Voice Mail? Yes. The password is required since your voice mail is still stored on the Verizon Wireless network until the message is erased. The Visual Voice Mail service requires the exact same password you established in order to receive new messages and synchronize old messages.
   You only need to enter your password within the application upon initial set up of the service. After this action, your password is stored in order to retrieve your messages from your voice mail box.
   
   Please note that accepting your password to be stored enables any individual holding your device to access your voice mail messages.
4. What is the difference between the voice mail products? Please review the chart to compare features and benefits.
5. What is archiving? Visual Voice Mail offers you the ability to save important messages to your My Sounds or External Memory Card.
6. What can I do with archived messages? Now you can own your message and transfer these files to other locations for additional use. Use these audio files to store memories or for important events.
7. How do I archive a message?
   1. Highlight the message.
   2. Press the right soft key labeled OPTIONS.
   3. Select the Archives feature.
   4. Select whether to save to My Sounds or External Memory Card.
8. Can I send a Visual Voice Mail message to an email address? Yes, by launching the MMS application directly from Visual Voice Mail.
   1. Save the message.
   2. Launch multimedia messaging option.
   3. Add the email address.
   4. Attach the Visual Voice Mail file as an audio file.
   5. Press Send.
9. Will I ever need to call *VM (*86) again? Yes, on occasion *VM will be needed. The occasions include:
   • Managing your greetings.
   • Updating or changing your password.
   • V CAST Data coverage not available.
10. Is my network voice mail box and device inbox synchronized? Yes, in most circumstances the device and network inbox will be synchronized. However, if data coverage is not available, actions taken on the devices (erase messages) may not update the voice mail network box until data coverage becomes available (and vice versa).
11. What happens if I change or forget my voice mail password?
    • If you change your voice mail password by calling *VM (*86), the next time you open Visual Voice Mail you will be prompted to enter your new password.
    • If you forgot your voice mail password, you will need to reset the password via the voice mail system by dialing *VM.
    • Visual Voice Mail does not require an updated voice mail password unless it is changed via *VM.
12. Can Visual Voice Mail be used with any device? Not all devices are Visual Voice Mail capable. Please check the list of devices that support the service.
13. What happens if I have expiring messages?
    • Visual Voice Mail holds messages in the Inbox until they are designated for deletion by the Voice Mail system.
    • To retain messages, use the Archive option to save them to your phone or memory card.(You may also restart the expiration counter by exiting Visual Voice Mail and dialing *86.Listen to the message and press 9 to save the message.)
14. How do I cancel Visual Voice Mail Service? Visual Voice Mail cannot be canceled through the application. To cancel the Visual Voice Mail service:
    • Call Customer Service at *611 or go to My Verizon or My Business Account at Verizon Wireless.
    • When you cancel, you will have to choose Basic Voice Mail.