How to Use Guide: Visual Voice Mail

[admin_mvu]

Visual Voice Mail is an enhanced voice mail application that allows subscribers to view and play incoming voice mail messages in any order on their wireless device.

Incoming voice mail messages display the caller’s number, the day, date, and time the message was received, and the message length. If the sender is in your contact list, the sender’s name (instead of the number) and the type of device that generated the incoming voice mail message will be displayed as well.

Getting Started
If you are a new Verizon Wireless customer (or have not set up your Verizon Wireless Voice Mail service) first you’ll have to activate the service and set up your Voice Mail password, greetings and mailbox. Instructions for setting up your Verizon Wireless Voice Mail service can be found in the Verizon Wireless Welcome Guide that came with your phone or search voice mail at Verizon Wireless.

Activating Visual Voice Mail

1. Begin by downloading the Visual Voice Mail application. Activate Visual Voice Mail by selecting the Visual Voice Mail link or icon.
2. After selecting the Visual Voice Mail link, a message will provide more information about the application.
3. You will be asked to download the application and begin the subscription process.
4. After you have downloaded the application, Visual Voice Mail will ask you to launch it.
5. You will be prompted to enter your PIN. Visual Voice Mail uses the same password as your standard Voice Mail system.
6. Once Visual Voice Mail has launched, it will ask you if you want to subscribe. Press Yes.
7. You will be shown the service and subscription information. (Press More for additional information.)
8. Choose Subscribe.
9. You’ll be asked to accept the Terms and Conditions, select I Accept.
10. Visual Voice Mail will instruct you to wait five minutes before re-launching the application.
11. Press Close.

NOTES:

• Although the Visual Voice Mail application is free, unless you subscribe to a plan or feature that includes unlimited airtime or data usage, you will be billed usage charges when you download or upgrade the application and when you use certain features. Additionally, you will be charged $2.99 per month, per line subscription fee.
• Once you enter your PIN through Visual Voice Mail it is stored within the application and is only required when you change your password. This means that anyone in possession of your handset can access your voice mail messages that are stored on your handset.

Launching Visual Voice Mail
Launch Visual Voice Mail from the Messaging screen. The Inbox will be displayed.



Note: Visual Voice Mail prompts you to enter a password the first time you log in and whenever you change the password.

Using Visual Voice Mail
The Visual Voice Mail Inbox lists your messages and displays a New Message icon when you receive a new voice mail message.

Details of each message in the Inbox include:

• Number or contact name of the caller.
• Day, date, and time the message was received
• Length of the message
• If the message is expiring

From the Inbox, you can:

• Play, Pause, Fast Forward, and Rewind a selected message.
• Erase the selected message.
• Select other actions from the Options menu.

Note: Depending on the model of your phone, Visual Voice Mail controls are activated using soft keys, a touch screen, or a combination of both. Consult your phone’s manual for more information on navigating through Verizon Wireless applications.

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Listening to Your Voice Mail Messages
Visual Voice Mail allows you to play a selected message in your Inbox. Scroll up or down to select the message you would like to play. This differs from traditional Voice Mail access where you have to listen to your messages in the order in which they were received.

Press Play to listen to the selected message. You can Pause, Resume Play, Fast Forward, or Rewind the message. The counter will indicate how much of the message has played and the length of the message.



Note: Fast forward and rewind work in five second increments. If the message is five seconds or less in length, fast forward will skip to the end of the message and rewind will restart it. Selecting a different message while you are listening to a message will cause the message to stop playing.

Erasing a Voice Mail Message

1. Select a message in the Inbox and press Erase.
2. Visual Voice Mail will ask if you want to erase the message.
3. Select Yes and click OK.
4. Visual Voice Mail will delete the message and return to the Inbox.

Inbox Options Menu
Visual Voice Mail’s other features are accessed through the Options menu.

Options include:

• Callback
• Archive
• Reply
• Compose Voice Mail
• Forward
• Check New Messages
• Add to Contacts
• Preferences

The Options menu will display only those options available for the selected message. For example:

• If the message came from a contact in your address book or contact list, the Add to Contacts option is not displayed.
• Forward is not available for messages marked Private by the sender.
• Reply is not available for international numbers or calls from Caller ID blocked phones.
• Select a message and press Options.

Select an option and press OK or press the option’s number on your phone's key pad.



Note: Only Verizon Wireless Customers can receive voice mail messages sent using the Reply, Forward, and Compose Voice Mail options.

Optional services may require additional fees such as airtime, roaming or messaging.

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Callback
Visual Voice Mail allows you to call the caller who left the voice mail message. Visual Voice Mail dials the number that placed the message.

1. Select the message and press Send or select the message and press Options.
2. Select Callback and press OK.
3. When you end your call, Visual Voice Mail will return to the Inbox.

Callback may not be available for international numbers and is not available for calls from Caller ID blocked phones.

Reply
You can reply to a voice mail message with a voice mail, text, picture, or video message.

1. Select the message and press Options.
2. Select Reply and press OK.
3. Select voice mail, text message, picture, or video and press OK.
   
   
   • When you select Reply with Voice Mail, Visual Voice Mail will display the recipient’s name or phone number.
     
     
4. Press Record to record your message.
5. After recording your message, you can review your outgoing message or select from the Priority and Sensitivity options.
6. When you’re done, press Send.
   
   
   • Visual Voice Mail confirms that the message has been sent before returning to the Inbox. When you reply with a text message, picture, or video message, your phone’s text messaging, picture or video screen opens.
7. After you send the message, Visual Voice Mail will return to the Inbox.

Note: Reply with Voice Mail is available only for Verizon Wireless customers and is not available for international numbers or calls from Caller ID blocked phones. Marking a message as Private will prevent the recipient from forwarding it. If a message is marked both High priority and Private, it will be marked as High priority. Visual Voice Mail will still recognize the message as Private and not present the Forward option.

Forward
Visual Voice Mail lets you forward a voice mail message to up to 10 recipients and provides the opportunity to record an introduction. Messages marked Private cannot be forwarded.

1. Select the Inbox message and press Options.
2. Select Forward and press OK.
3. Use your phone’s keypad to add phone numbers or press Add to search your phone’s contact list.
   • Searching your contacts allows you to select a contact from your contact list and then select from that contact’s listed numbers.
   • While adding recipients, scroll up and down to move between recipient fields.
   • The counter shows how many recipients you’ve added.
4. After you have added your recipients, press OK. Visual Voice Mail will list your recipients and give you the opportunity to record an introduction to your forwarded message. (You may also select Priority and Sensitivity options or send the message without recording an introduction. See below.)
5. Press Record to record your introduction.
6. After recording your introduction, you can review it and select from the Priority and Sensitivity options.
7. When you’re done, press Send. Visual Voice Mail will confirm that the message has been sent before returning to the Inbox.

[admin_mvu]

Add to Contacts
Add to Contacts allows you to add the phone number from a selected message’s Inbox details to a newly created or existing contact in your phone’s contact list.

1. If you receive a voice mail message from a phone number not included in your address book, the number will appear in the message details.
2. Select the message and press Options.
3. Select Add to Contacts and press OK.
4. Visual Voice Mail will allow you to create a new contact or update an existing contact. Make your selection and press OK.
5. After you enter the contact information, press Save.
6. Visual Voice Mail will return to the Inbox.
7. All messages from the phone number you added to your contact list will show the contact name and an icon for the device specified in the contact list.

When you select Update Existing, your phone’s contact list will be displayed.

1. Select the contact you wish to update and select Edit.
2. Select the device type (Mobile, Home, Work, Mobile 2 or Fax) and press Save. (Available fields in the contact listing will vary with the phone model.)
3. Visual Voice Mail will return to the Inbox. All messages from the phone number you added to your contact list will show the contact name and an icon for the device specified in the contact list.

Archive
Archive lets you save messages to your phone’s My Sounds or memory card (if your phone has that feature).

1. Select a voice mail message and press Options.
2. Select Archive and press OK.
   
   
3. Select to save archive to either My Sounds or My Memory Card and press OK.
   
   
4. Visual Voice Mail will display the message’s file name before returning to the Inbox.
   
   
   • The filename is composed of phone number, date when the message was received (month, day, and year) and time when the message was received (hour, minute, second).
5. Once saved, the file can be retrieved or sent via MMS. Visual Voice Mail will display an error message if you select To Memory Card without a card in the slot.
   
   

Compose Voice Mail
Compose Voice Mail lets you record a message and send it to up to 10 recipients.

1. Press Options.
2. Select Compose Voice Mail and press OK.
3. Use your phone’s keypad to add phone numbers or press Add to search your phone’s contact list.
4. While adding recipients, scroll up and down to move between recipient fields. The counter shows how many recipients you’ve added.
5. After you have specified recipients, press OK.
6. Visual Voice Mail will list the recipients.
7. Press Record to record your message.
   
   
8. After recording your message, you can review your outgoing message or select from the Priority and Sensitivity options.
9. When you’re done, press Send. Visual Voice Mail will confirm that the message has been sent before returning to the Inbox.
   
   

Note: Visual Voice Mail messages can only be sent to Verizon Wireless customers.

Check New Messages
Visual Voice Mail displays a New Messages icon if you receive a new message while using the application.

1. When you see the New Messages icon, press Options.
2. Select Check New Messages and press OK.
3. Visual Voice Mail will retrieve any new messages before returning to the Inbox.
   
   

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Preferences
Visual Voice Mail allows you to:

• Sort your Inbox.
• Clear the counter that indicates how many new voice mail messages are in your Inbox.
• Check for updates to the Visual Voice Mail

Updates

1. To check for updates to the application, select Preferences from the Inbox Options menu.
2. Then select Sort Options and press OK.
   
   
3. Selecting Sort Options lets you specify the order in which your voice mail messages are displayed in your Inbox. You can sort by Date, Caller, Listened To, Priority, or Sensitivity.
   
   
4. Make your selection and press OK. Visual Voice Mail will return to the Inbox and your messages will be sorted according to your selection.

Clear Counter
Lets you manually reset the New Voice Mail counter that appears on your phone’s Messaging screen.

1. Select Yes and press OK. Visual Voice Mail will return to the Inbox.
   
   
2. When you select Check for Update and press OK, Visual Voice Mail will check for and make any updates that are available for the Visual Voice Mail application.
   
   

Common Features

Recording Messages and Introductions
Visual Voice Mail lets you record a message when replying to or composing a new voice mail message. When you forward a message, Visual Voice Mail lets you record an introduction. To begin, press Record.

• The Record Message screen is shown. Press Record to record your message.
  
  
• Press Stop to stop recording. Visual Voice Mail will let you review your message.
  
  
• Press Play and Pause to control playback.
  
  
• Selecting Cancel from the Options menu will return you to the Reply, Forward, or Compose Voice Mail screen without saving your recorded message.
  
  
• Selecting Re-record will return you to the Record Message screen.
  
  

Selecting Message Priority and Sensitivity

1. You can specify the priority and sensitivity of an outgoing message by pressing Options from the Reply, Forward, or Compose Voice Mail screens after you have added the recipients or after you have recorded your message.
   
   
2. From the Options menu, select Priority or Sensitivity and press OK. Visual Voice Mail will return to the screen. (Press Options again to make a selection from the other category.)
3. If you have selected High priority or Private, your message will be marked with your priority or sensitivity selection in the recipient’s Inbox.
4. Marking a message as Private will prevent the recipient from forwarding it.
   
   NOTE: If a message is marked both High priority and Private, it will be marked as High priority. Visual Voice Mail will still recognize the message as Private and not present the Forward option.
   
   

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Common Wireless Events

Accessing Voice Mail Messages without Using Visual Voice Mail
Traditional Voice Mail is still available when you subscribe to Visual Voice Mail. Just dial *86 to access the Voice Mail system and play your messages.

Changing your Password
Dial *86 to access the Voice Mail system and follow the prompts to change your password. The next time you launch Visual Voice Mail, you will be asked to enter your new password.

NOTE: Once you enter your PIN through Visual Voice Mail it is stored within the application. This means that anyone in possession of your handset can access your voice mail messages that are stored on you handset.

Airplane/Stand Alone Mode
When in Airplane/ Stand Alone Mode, Visual Voice Mail can:

• Play messages already loaded to your phone,
• Archive the messages on your phone.
• Change your Inbox sort order.
• Erase messages.
• Clear your message counter.

However, you cannot send or retrieve messages while the device is in Airplane/ Stand Alone mode.
Receiving Calls while Using Visual Voice Mail
If you answer a call while Visual Voice Mail is active, Visual Voice Mail will resume when you end the call. You may also ignore the call and continue with Visual Voice Mail.

If you answer the call while recording an outgoing message, you may need to re-record your message.

Receiving New Voice Mail Messages When the Phone’s Memory Is Full
If there is not enough space available on the device to download a new message, Visual Voice Mail removes enough older messages to make space for the new message. Messages that have been removed are still available through *86.

Visual Voice Mail Alerts
Visual Voice Mail alerts you to new Voice Mail messages and PIN changes whether or not the application is running. New Messages When you receive a new message, you may:

• View Now — Opens the Visual Voice Mail Inbox.
  
  
• View Later — Closes the alert screen.
• Dial *86 — Accesses standard Voice Mail.

Note: If you receive a new message while using Visual Voice Mail, a New Messages icon appears at the top right of the Inbox. Use the Check New Messages option to retrieve it.

PIN Change
After you change your PIN using *86, Visual Voice Mail will alert you that your Visual Voice Mail PIN is out of sync with your traditional Voice Mail account. If you receive this message when you are launching Visual Voice Mail, you may:

• Set Now — Opens the Visual Voice Mail Inbox and asks you to re-enter your PIN.
• Set Later — Closes the alert screen.
• Dial *86 — Accesses standard Voice Mail.

If your PIN is changed while Visual Voice Mail is active, you will be asked to close the application and log in again.

[admin_mvu]

Visual Voice Mail Warnings
Visual Voice Mail warns you about Voice Mail system and application events.

You Have Expiring Messages
Visual Voice Mail holds messages in the Inbox until they are designated for deletion by the Voice Mail system. To retain messages, use the Archive option to save them to your phone or memory card. (You may also restart the expiration counter by exiting Visual Voice Mail and dialing *86. Listen to the message and press 9 to save the message.)

Upgrade Required/Available
Visual Voice Mail informs you if a new version of the application is available when you launch Visual Voice Mail. If an upgrade is required, you will not be able to log in until you download the upgrade and Visual Voice Mail will offer you an opportunity to download the required upgrade each time you launch the application. If the upgrade is optional you may choose to download the upgrade at a later time by using Check for Update in the Preferences Options.



Delivery Failed to Recipients
If the voice mail server does not send your Forwarded or Composed Visual Voice Mail message to a recipient (for example, if the recipient does not have a Verizon Wireless telephone number), you will receive a Delivery Failed to Recipient(s) alert or a Delivery Status Notice (DSN).

1. If you receive an alert, Visual Voice Mail will then display a list of the recipient(s) that did not receive your message.
   
   
2. You can clear or correct the phone number(s) or try and resend and press OK to return to the Forward or Compose Voice Mail screens.
   
   
3. From there you can Send the original message, Review your message and select Options to change the Priority or Sensitivity of the message.
   
   

If you receive the DSN, that indicates a system generated message by the Voice Mail system denoting that your message could not be delivered to a desired recipient.

Messages that Cannot be Played through Visual Voice
Mail Faxes and certain system messages cannot be played through the Visual Voice Mail application.

1. These messages are identified with a label in the Inbox.
   
   
2. When you press play Visual Voice Mail instructs you to dial *86 to access the message.
   
   

Quick Tips:

Inbox Label

Error Message

FAX FAX Message Undelivered Delivery Status Notice Received Return Receipt System Notification System Notification Unknown Unknown Message Type

Canceling Visual Voice Mail Service
Visual Voice Mail cannot be canceled through the application.

• To cancel the Visual Voice Mail service, call Customer Service at *611, go to MyVerizon or My Business Account at Verizon Wireless.
• When you cancel, you will have to choose Basic Voice Mail.

[kissofparadise813]

Is this application something extra that we have to pay for monthly? or is it free?

[admin_mvu]

Originally Posted by kissofparadise813

Is this application something extra that we have to pay for monthly? or is it free?

It's extra, and only available on certain phones.