Using V CAST Music Phone FAQ

[admin_mvu]

Using Your V CAST Music phone
(Note: the steps for accessing some music functions may vary slightly by phone model.)

1. How do I access V CAST Music on my phone? On your V CAST Music-capable phone, go to the Get It Now® menu and select the Get Tunes & Tones (or Music & Tones) category. Then select "Get V CAST Music" to launch the music store.
2. How do I listen to music on my phone? Select Get Tunes & Tones, select Manage Music, select from Genres, Artists, Albums, Songs and then select the song. Or select a playlist from Playlists or select Play All or Shuffle. On some phones, the category “Manage Music” doesn’t appear. You can access your music from “My Music”.
3. How do I purchase V CAST Music from my phone? From the V CAST Music menu, find the song(s) you want.
   Note: You can preview a song by selecting the song and then selecting Preview.
   1. Then select the specific song and select BUY.
      Note: You are charged when you select Buy. You can purchase the same music multiple times. Currently, there is NO message provided to advise you if you have already purchased a song.
   2. At the "Confirm Purchase" screen, review the items and price and then select BUY.
   3. You'll receive a confirmation of your purchase and that the music is ready for download.
   4. A message indicating that you can "download now" will also appear.
   5. Select OK to save the music to your phone. (Note: If you select Later, the purchased content will be available at a later time by selecting Download from the V CAST Music main menu.)
   6. Select the Storage Location, either the Phone Memory or Memory Card (if one is present.)
   7. The V CAST Music store will also send a second copy of the music file to your V CAST Music store account for you to download to your computer.
4. Where can I use V CAST Music? Certain features of the service require you to be in the V CAST coverage area; some features are not dependent the V CAST coverage area you are in. View Coverage areas.
   Features that require V CAST coverage
   • Accessing the mobile catalog
   • Browsing the catalog
   • Previewing, purchasing and downloading music
   • Setting, deleting and opening alerts
   Features that are not dependent on any particular coverage area
   • Managing and playing music that is synced or downloaded
   • Creating and managing playlists
   • Receiving alerts
5. Can I use V CAST Music where there is no coverage, such as in a tunnel? You can play and manage music that you have already downloaded or synced to your phone. However, if there is no signal available, your phone will keep trying to find a signal which may impact the music player function. To eliminate this issue, you can activate the Standalone (or Airplane) mode which turns off the phone’s radio. Note: Standalone Mode is also required if you wish to play music on your phone while aboard an airplane.
6. Can I receive a call while I’m playing music on my phone? Yes. The playback is interrupted and you will receive a prompt to either answer or ignore the call. The playback will resume from where it stopped when you complete or ignore the call.
7. Where can I store music if the memory on my phone is full? Music can also be stored to a compatible external memory card. External memory cards should only be used for storage. External memory cards are available from Verizon Wireless.
8. If I delete a song that I purchased from my V CAST Music phone, how do I retrieve the song later? Whenever you purchase a song directly from your V CAST Music phone, you also receive a second, higher quality copy of the song sent to your account on the V CAST Music Online Store. Please download this song file to your music library and re-sync the song to your V CAST Music phone using a compatible USB cable.
9. Do I use voice minutes when I access the V CAST Music store to manage alerts, browse, preview, purchase, and download music? Yes, unless you subscribe to a V CAST V-Pak plan, are a prepay customer, or have a V CAST Music capable PDA/Smartphone. The minutes you use when browsing, previewing, purchasing and downloading in the V CAST Music store are applied to your monthly airtime allowance. (Note – No airtime is deducted from your airtime allowance for these V CAST Music activities if you have the V-Cast V-Pak feature activated on your account or if you are a prepay customer). If you exceed your allowance minutes while browsing and downloading, you will be charged the same rate as voice minutes over your airtime allowance. You do not use voice minutes when you play music on your phone that you've previously downloaded or transferred from your PC. If you have a V CAST Music capable PDA/smartphone, using your phone for these activities will be billed as data usage per your data plan/feature or billed at 1.5¢ per KB if you do not subscribe to a data plan/feature.
10. How long does it take to download music? Most songs take approximately one minute to download. Download times will vary based on the size of the file.
11. Can I play my MP3 songs on a V CAST Music phone? Yes. Newer V CAST Music phones, such as the Chocolate by LG and the MOTOKRZR K1m, which have V CAST Music Version 01.02.000 or higher do play unprotected MP3 files directly. You can load music to these phones by either syncing or by “sideloading” to the MY_MUSIC folder on the memory card. (To format the memory card, turn on your phone, insert the card into the phone and then remove it. Save your music to the MY_MUSIC folder.) Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must be synced in order to be played on the phone.
    
    Our V CAST Music phones with previous versions of the software can only play songs in the WMA format. However, using V CAST Music Manager or Windows Media Player 10 (or higher) and the appropriate USB cable and software, you can sync your MP3 files to the V CAST Music phone. During the sync process, MP3 files will be automatically converted to the WMA format that you can then play on the V CAST Music phone. The original MP3 files on your PC will remain in the MP3 format.
12. Can I make a playlist from my phone? Yes, to create a playlist on your phone:
    1. Go to the Get It Now menu, select Get Tunes & Tones, (or Music & Tones), select Manage Music and select Playlists. (On some phones, the category Manage Music doesn’t appear. You can access playlists from My Music.)
    2. Press Options.
    3. Scroll down and select Create playlist.
    4. Give it a name and press OK.
    5. You can now add songs by browsing through your library of music.
    6. When a song is selected, press Options, select Add to playlist, select the playlist and press Add.
13. Can I search for music on my phone and external memory card? Yes. To search for music on your phone:
    • • Go to the Get It Now menu.
      • Select Get Tunes & Tones (or Music & Tones).
      • Select Manage Music (or My Music).
      • Select Search and enter song or album title, artist name or genre.

[admin_mvu]

1. I have purchased and downloaded a song to my phone from the V CAST Music mobile catalog and saved it to my memory card. Can I take that memory card and play it on another phone? No. The license for V CAST Music files purchased and downloaded directly to the phone resides on the phone that it was loaded to. Therefore, the song will not play on another phone.
2. How do I move songs from the phone internal memory to or from the memory card? You can move songs between your phone’s internal memory and a memory card in either of two ways.
   1. From Manage Music:
      • Go to the Get It Now menu, select Get Tunes & Tones, (or Music & Tones), select Manage Music and select Songs
      • Select a song
      • Press Options
      • Select Move song
        • If the song is on the phone’s internal memory, the display will show “Move song to memory card/phone memory?”
        • If the song is on the memory card, the display will show “Move song to phone memory?”
      • Select Yes.
   2. From My Music:
      • Go to the Get It Now menu, select Get Tunes & Tones, (or Music & Tones), select My Music and select Songs
      • Select a song
      • Press Options
      • Select Move
3. From my phone, I purchased a song, but I lost my connection or lost battery power while I was downloading the file, how do I finish the download? Until the file is successfully downloaded to your phone, the file will remain available by selecting Get Tunes and Tones (or Music & Tones), /Get V CAST Music/Download and selecting the song and downloading.
4. I’d like to play music on my phone while I’m on an airline flight. Is there some way I can use the music player but shut off the phone’s ability to make and receive calls? Yes, to set your phone so that you can use your phone as a music player, select “System”, select “Standalone Mode”, select “On”. To turn the phone’s radio function back on, select Standalone Mode Off. (Note – Some models display “Airplane Mode” instead of “Standalone”)
5. What is Standalone Mode and when should I use it? “Standalone Mode” is when the phone’s radio function is turned off, which means that you can not make or receive calls. However, the music player still operates. (Note – Some models display “Airplane Mode” instead of “stand alone”)
   
   Note: incoming calls will go to voice mail. Standalone Mode is useful in airplanes or other situations where the phone’s radio should be off while allowing the user to play music. Additionally, in areas where there is no signal available, the phone may keep trying to find a signal, which may impact the music player function. Activating the Standalone Mode eliminates this issue.
6. Can I get V CAST Music on any VZW phone? Currently V CAST Music is available on select Verizon Wireless phones, but not all. Visit our V CAST Music phones page.
7. Can I play music I already own on my V CAST Music phone? Music in WMA and MP3 format can be synced to your phone from V CAST Music Manager or Windows Media Player 10 using the appropriate USB cable and drivers. Note: the MP3 files will be converted to the WMA format, , if necessary. Newer V CAST Music phones, such as the Chocolate by LG and the MOTOKRZR K1m, which have V CAST Music Version 01.02.000 or higher do play unprotected MP3 files directly. You can load music to these phones by either syncing or by “sideloading” to the MY_MUSIC folder on the memory card. (To format the memory card, turn on your phone, insert the card into the phone and then remove it. Save your music to the MY_MUSIC folder.) Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must sync in order to be played on the phone.
8. Do any V CAST Music phones play MP3 files without converting them? Yes. Newer V CAST Music phones, such as the Chocolate by LG and the MOTOKRZR K1m, which have V CAST Music Version 01.02.00 or higher do play unprotected MP3 files directly. You can load music to these phones by either syncing or by “sideloading” to the MY_MUSIC folder on the memory card. (To format the memory card, turn on your phone, insert the card into the phone and then remove it. Save your music to the MY_MUSIC folder.) Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must sync in order to be played on the phone.
9. How can I identify which V CAST Music version is on my phone? Go to the V CAST Music home page (select Get It Now, Select Get Tunes & Tones (or Music & Tones), select Get V CAST Music), then select Help. Then scroll the bottom of the Help screen to the section titled About V CAST Music. The version number is listed there. Versions marked 01.02.000 or higher support the direct playback of unprotected MP3 files.
10. How do I control the volume of songs on my phone? Use the volume controls on your phone or headset if it is so equipped.
11. How many songs can my V CAST Music phone hold? The number of songs that can be stored in your V CAST Music phone depends on the size of the memory (both internal and on the memory card), what, if any, other applications are using that memory and the size of the individual song files.
12. What kind of accessories can I buy for my V CAST Music phone? In addition to the Music Kit and memory cards, you will find that stereo headsets, pouches, speakers and more are available from Verizon Wireless stores or at www.VerizonWireless.com.
13. If I get a new phone, can I play the music that I purchased on my old phone from V CAST Music on my new phone? No. The license for a purchased V CAST Music file is downloaded directly and resides on the phone it was originally loaded onto. Therefore, the song will not play on another phone. However, when you purchase music from the phone you are provided 2 files:
    • • One file that is downloaded to the phone.
      • One file that is available to you on V CAST Music Online Store.
      • This file is a version for playing on your PC and serves as a back up to your phone's music database and can be downloaded to your PC and then synchronized to your phone.
    To access the online store requires Windows XP® and V CAST Music Manager or Windows Media Player version 10 or higher. Once the songs have been downloaded to your computer, you can use the Music Kit for your phone (requires a separate purchase) to sync music to your phone. Music purchased from V CAST Music is protected and therefore cannot be transferred from phone to phone via a memory card.